What we'll do for you.

Your satisfaction is our priority!

At Neuservice we strive to exceed our customers expectation. Customer service is our main focus. Read what our clients say.

We believe that if we do your job right, everytime, that we will achieve our goal at becoming the number one choice of trade services in New Zealand.

We are committed to arriving on time. We view this as common courtesy to you, and if for some unforeseen reason there is a delay, we will contact you and advise accordingly.

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  • We will communicate with you at all times - you will always be aware of the status of your project: no surprises, no hidden costs, less stress.We will be clean and tidy. Professionalism is a core value at Neuservice - all our authorised plumbers wear a designated uniform.
  • We will conduct ourselves in a courteous, professional and friendly manner.
  • We will clean up after ourselves. We will ensure there's no mess for you to clean up after we have completed our work.
  • We promise to provide a quotation shortly after conducting a site visit. We feel it's only fair that you would like prompt and efficient service.

And importantly we guarantee to do it once, and do it right!

 

Absolute assurance that it'll be Done Right. Everytime.

Our guarantee to you:

We guarantee to complete the stated work to best practice methods. This means we will do it right everytime! Simple as that.

We are human though, and we recognise there are occasional situations (often beyond our control) that impact on a project. If this occurs within twelve months of Neuservice completing the stated work, we will promptly rectify the issue, no questions asked, no cost to you.

Read what our clients have said.

Too many times you can end up having numerous call backs and problems with other companies because of poor skills, knowledge or just plain laziness. To us at Neuservice, this is unacceptable.

When it's done right, it will save you time and money. 

So to get it done right - from the start.

Contact us now


   Under the Consumer Guarantees Act, services must be:

    • provided with reasonable care and skill
    • fit for their particular purpose
    • completed within a reasonable time (when no time is set)
    • provided at a reasonable price (when no price is set)

If a guarantee is not met you may have rights against the trader for a remedy to put the problem right.